Terms and Conditions/Contact Us/Returns/Garment Care/Shipping Information

Contact Details
Business owner: Naomi Dennis (Previously Naomi Vibert)

Please feel welcome to contact me at the following:

Email: magicandaneedle@gmail.com
Facebook: www.facebook.com/magicandaneedle

 

Returns
Please be advised that you have 14 days from receipt of any items purchased to return for a full refund/exchange unless personalised or made to measure. I am unable to offer refunds or exchanges on custom items that are personalised or made to measure unless they are faulty. All returns MUST be sent back in a timely manner with prior notice (within 14 days of receipt of item) in NEW and UNUSED condition. I am also unable to accept returns of undergarments for hygiene reasons unless faulty. Buyer is responsible for return postage unless faulty. Faulty items must be evidenced within 3 months of receipt to organise a return/refund or repair. Please ensure to contact me to organise a return.

 

Garment Care
Please ensure to follow all care instructions on the labels provided within the garments.
If an accessory is purchased and no care instructions are attached I would recommend washing at no more than 40degrees on delicate wash. 
Please handle all poppers, buttons and fastenings with care. These items are handmade and fastenings are secured by hand. Fastenings should not be opened on the fabric as it can damage the garment and I cannot be held liable for such damage occurring. If a fastening is faulty (not due to incorrect use) please contact me using the above returns guidance.

 

Shipping
All items will be sent via Royal Mail signed-for service unless stated otherwise. Turnaround for clothing is currently 4-6 weeks PLUS shipping time which is 2-3 working days. Please be aware all items are handmade to order so do take some time to make up and post out.

Please be aware that a small amount of shipping costs have been built into the price of some (not all) of my items. This is due to customer preference in not having a charge for postage on orders over £40 and subsidised postage (£2 flat rate) on orders under £40. This applies to U.K. deliveries only. Postage to Ireland has been reduced on this basis. 

 

Klarna Terms and Conditions
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice

 

Clearpay Terms and Conditions
Please ensure to familiarise with the terms and conditions of using Clearpay as a payment method before selecting at checkout. Clearpay’s own terms and conditions are available to view here: https://www.clearpay.co.uk/en-GB/terms-of-service


Many thanks!